Is it a plane? Wait… it’s Jetstar!
- Filed under: Australiana
- Date: Feb 15,2008
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Main disadvantage of Jetstar?
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WAITING 4 HOURS FOR MY FLIGHT TO ARRIVE (JQ919 - Townsville to Melbourne - 8th-Feb-08)
4 hours of patiently sitting on my tush with my complimentary $8 snack and coffee voucher at the airport kiosk. What rubs me the wrong way is the complete failure to mention the magical ‘S’ word from the Jetstar counter attendant. Snap!
IF KEVIN CAN SAY SORRY THAN SO CAN JETSTAR!
On the bright side I had time to take snaps and contemplate this disgruntled blog post. I also thanks my lucky stars that I am not flying Sydney to Melbourne. 1st-Feb-08, overnight in the cold… Ringing any bells Mr. Jetstar?
TALK ABOUT A NOSEDIVE IN QUALITY!
How much bad publicity does a company need until it takes action? Obviously Jetstar doesn’t care as just another flight on the 13th was delayed 4 hours.
Are the Jetstar customers rolling in for more?
Obviously not 
Let the competition begin! Tiger vs. Jetstar vs. Virgin
“This is the most competitive market of probably any aviation market in the world,” Jetstar chief executive Alan Joyce told journalists at an official launch in Melbourne. “We have got Tiger and Virgin operating on nearly every Jetstar route … (and) we see ourselves having to raise our game to meet that challenge.” (12th-Feb-08, Jetstar offers 1c flights)
How long until we the Australian airline customer get quality budget service? Or will it just explode in our faces? Please leave your thoughts below…
2 Responses for "Is it a plane? Wait… it’s Jetstar!"
Jetstar definitely sux!
My 21-Feb Jetstar flight from Cairns to Melbourne was going great. I checked in online the night before and printed out my boarding pass. The next morning after jumping in the checkin queue with around 100 people lined up in front of me (for 4 different flights), I showed my boarding pass printout to a Jetstar employee who subsequently dragged me to the very front of the 100-long queue of people and let me check in next! Choice!
Then I was informed my flight was delayed 1 hour. This soon turned into 1½ hours. Then 2 hours. Then to really peeve all the passengers off, they announced over the PA that there would be no catering for our flight, so we were forced to buy food and drink at the terminal to take on board with us! No complimentary vouchers here!
Lucky I made it to Melbourne just in time to check in to my hotel then go register for the 4 day seminar that I flew down for. I was the very last one to register before they closed up (and got there 10 mins past the registration closing time anyway). So lucky the flight wasn’t delayed any longer, or else an extra 15 mins delay would have meant my trip to Melbourne would’ve been a complete waste!
I say, hurry up Tiger and start flying to Cairns. Or even Air Asia X!
[...] For more info visit the Australian Centre for the Moving Image site and book your tickets online. Be sure to get in before the school holidays make waiting in line for Pong a worse experience than the service at Jetstar! [...]
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