Is it a plane? Wait… it’s Jetstar!
- Filed under: Australiana
- Date: Feb 15,2008
-
Main disadvantage of Jetstar?
|
|
|
WAITING 4 HOURS FOR MY FLIGHT TO ARRIVE (JQ919 - Townsville to Melbourne - 8th-Feb-08)
4 hours of patiently sitting on my tush with my complimentary $8 snack and coffee voucher at the airport kiosk. What rubs me the wrong way is the complete failure to mention the magical ‘S’ word from the Jetstar counter attendant. Snap!
IF KEVIN CAN SAY SORRY THAN SO CAN JETSTAR!
On the bright side I had time to take snaps and contemplate this disgruntled blog post. I also thanks my lucky stars that I am not flying Sydney to Melbourne. 1st-Feb-08, overnight in the cold… Ringing any bells Mr. Jetstar?
TALK ABOUT A NOSEDIVE IN QUALITY!
How much bad publicity does a company need until it takes action? Obviously Jetstar doesn’t care as just another flight on the 13th was delayed 4 hours.
Are the Jetstar customers rolling in for more?
Obviously not 
Let the competition begin! Tiger vs. Jetstar vs. Virgin
“This is the most competitive market of probably any aviation market in the world,” Jetstar chief executive Alan Joyce told journalists at an official launch in Melbourne. “We have got Tiger and Virgin operating on nearly every Jetstar route … (and) we see ourselves having to raise our game to meet that challenge.” (12th-Feb-08, Jetstar offers 1c flights)
How long until we the Australian airline customer get quality budget service? Or will it just explode in our faces? Please leave your thoughts below…
3 Responses for "Is it a plane? Wait… it’s Jetstar!"
Jetstar definitely sux!
My 21-Feb Jetstar flight from Cairns to Melbourne was going great. I checked in online the night before and printed out my boarding pass. The next morning after jumping in the checkin queue with around 100 people lined up in front of me (for 4 different flights), I showed my boarding pass printout to a Jetstar employee who subsequently dragged me to the very front of the 100-long queue of people and let me check in next! Choice!
Then I was informed my flight was delayed 1 hour. This soon turned into 1½ hours. Then 2 hours. Then to really peeve all the passengers off, they announced over the PA that there would be no catering for our flight, so we were forced to buy food and drink at the terminal to take on board with us! No complimentary vouchers here!
Lucky I made it to Melbourne just in time to check in to my hotel then go register for the 4 day seminar that I flew down for. I was the very last one to register before they closed up (and got there 10 mins past the registration closing time anyway). So lucky the flight wasn’t delayed any longer, or else an extra 15 mins delay would have meant my trip to Melbourne would’ve been a complete waste!
I say, hurry up Tiger and start flying to Cairns. Or even Air Asia X!
[...] For more info visit the Australian Centre for the Moving Image site and book your tickets online. Be sure to get in before the school holidays make waiting in line for Pong a worse experience than the service at Jetstar! [...]
Jetstar would have to be the worst airline i have flown in all my life. And it is to be expected as they are an offshoot of another of the worst airlines the world has ever seen.
Lets start with Qantas and why about 10 years ago i took my very last flight with them. Im flying back from Japan on an overnight flight and wake up and am thirsty. I use the call button, waiting, waiting, and waiting but no one comes to attend to my call. So i get up, walk to the place where the attendats hang out and there is one attendant reading a newspaper. I ask him if i can have a drink. He doesnt bother taking his nose out of the newspaper, he simply points to the cart letting me know i can help myself. What a disgrace. And the attitude he displayed was the norm, at least in my experiences up until that time on Qantas. And that was the last time i flew with them…
When Jetstar entered the Australian market, i vowed never to fly with them, as my expectations of an budget offshoot of a Qantas company were low, very low. And besides, Virgin were fantastic. They were customer service with a capital C. They dont ever use the excuse “what do you expect from a budget airline”. Ive flown them many times and found them to always be fantastic.
But now i travel back and forth from Bali and my choices are Jetstar and Garuda. Ive been scared off flying with Garuda because they have been banned from flying into Europe. So im forced to fly Jetstar.
So two terrible experiences with them in just the last two flights with Jetstar. (im not going to detail my other terrible flights with them, just the last two).
Two weeks ago, im flying from Bali to Melbourne. The only way to fly on that date is to fly to Sydney, transfer to domestic, then take the flight. No worries, i understand. But when i arrive in Sydney, i get my luggage (after 2 hours) and then, i have to catch a bus to the domestic terminal. I had to pay $5.50 for this bus! Are these people insane at Jetstar??? I book Bali to Melbourne all the way. I didnt ask to stop in Sydney!! They are responsible for me all the way to Melbourne. Its so simple. Im a customer. I book from point A to point B. The company responsible must get me from point A to point B all inclusive. But not Jetstar. The attitute of any staff member from Jetstar i spoke to seemed to be the attitude of someone who really has better things to do than care about a customer. Not a sympathetic ear in the company. Every one at Jetstar i spoke to believed that it was completely normal for me to have to pay for the bus changing terminals. Brilliant!!! The only reason Jetstar would do anything to consider the customer was if competition forced them to. Should Virgin ever enter the Australia-Bali market, that would be the only time i suspect Jetstar would even try to lift their game. But always only following others, never taking the lead and initiative.
Right now, im sitting in Bali. I just flew in yesterday from Melbourne. Again, had to transfer in Sydney. Arrive in Bali, wait for the luggage, and wait, and wait… luggage doesnt arrive. As it turns out, no one who came in from Melbourne received their luggage. 35 passengers whose luggage missed the plane!!! Now first, i understand this can happen. No problem with that. The problem is, 24 hours after landing, not once has anyone from Jetstar contacted me, rather, ive had to spend the entire day trying to chase them. And when you do speak to anyone, they have no idea what is going on. They dont seem to care at all. And they certainly do not have any idea that a sorry is in order. I spoke to a person who works for the luggage section in Bali airport (not a Jetstar rep) and he said Jetstar lose at least 500 pieces of luggage per week. Its not that they lose it, its just they dont bother loading it on the plane so that they can load commercial cargo that is paid for!!! They have no shame this airline!! But again, the thing that is completely out of order is that they have not told me if they have any idea where the luggage is. And its NOT lost luggage. Its 35 passengers from Melbourne whose luggage was left behind in Sydney. Lost means a single piece of luggage. But when 35 passengers luggage is not loaded on a plane, someone in Sydney knew this and knew exactly where the luggage was. All they had to do was lift the phone and let the airport in Bali know that this has happened unfortunately, and let us all know that the luggage will be on the next available flight. But Jetstar, the mess of a company that they are dont give any care to the customer, and show their distain for us by doing nothing. You get the feeling with Jetstar, that the company motto is something along the lines of “if only we didnt have to deal with the customer”….
Jetstar sux
Leave a comment